State Farm® Insurance Agent Neil Shoaf

"My home was just destroyed by hurricane Helene. Obviously not an ideal situation. Despite 10s of thousands of destroyed homes, Tamara and team helped me navigate complicated 3rd party insurance situations. Filed my flood claim for me same day because I had no internet access and because of their quick action, I was the first in my neighborhood to have an adjuster out. Unreal how incredibly responsive, engaged, and helpful Tamara has been during this crazy time. Cannot say enough nice things. Thank you!"

"I was with State Farm for 21 years. I was with Neil Shoaf for 10+ years, when relocating to Tampa. My credit card for auto-payment expired and without me realizing, Neil Shoaf stopped receiving payments. I didn’t receive one phone call from Neil Shoaf’s team asking for my updated card information. They canceled my policy, without me knowing. I was driving for 4 months with no car insurance. When I realized on my bank statement they weren’t charging me, I realized it was due to my old card being on file, so I called Neil Shoaf to provide my updated card information. Neil Shoaf informed me that my policy was canceled a few months ago. When I asked why they didn’t contact me, they said, “X person usually interacts with you and she’s not here right now.” Further, when I asked to restart the policy, they informed me the price would double due to the lapse in coverage. I was a 21 year State Farm member with no accidents. This is how I was treated. Clearly they are so big they don’t care about their customers. This was unacceptable- the fact that you can be a State Farm member for 20+ years who never filed a claim and they will cancel your policy without one phone call to get your new card information is baffling and negligent. I changed my auto insurance to Geico and the policy is significantly cheaper. Highly recommend staying away from Neil Shoaf’s team."

"I was a State farm client for over 50 years, never filed a claim, just paid my premium....until the day before yesterday. State Farm has raised my rate at every opportunity. After Wednesday's phone conversation with the Neil Shoaf agency, I decided to find another insurance company. For the same exact coverage, I saved 48% using another major carrier. Neil Shoaf took advantage of my loyalty. I recommend you look elsewhere for insurance."

"I’am 79 yrs old I have been with State Farm since 2010 the office associates are very professional and nice I have no complaints about them. But now as of today I have one ( my car ins. Went up again and now it’s $215.46 I always had full coverage now I have to go to PIP and Liability!"

"Never disappoints!"

"I have been a current customer for years and the services provided have been nothing but incredible ! Thank you for all that you and your staff do !!"

"Spoke with lady named “Doreen” she was very rude taking my messages and saying she couldn’t help. Gave me attitude when I was trying to update my credit card info. Never had issues in the past, but have someone nicer answering phones and taking messages!"

"I never met Neil Shoah. His staff are helpful and likely the best State farm staff I've dealt with in the nearly 40 years I've been with State Farm."

"Sandra reduced my bill by 71% by switching from Progressive for identical coverage and did it in about an hour!"

"Been with State farm since I was 15 that was more than 20 yrs ago. Tamara and Doreen are amazing and super helpful. I stay with State farm Neil shoaf because of these ladies"

"I am always treated in a most respectful, courteous manner. Everyone I meet as I enter the office is very nice. I especially ask for Sandra every time I go in there to pay my home- owner's policy. This young lady is most efficient & is so know- ledgeable in every area of the insurance business. She always answers my questions & is very helpful. She is indeed an asset to Mr. Neil Shoaf's office. I appreciate the opportunity to comment favorably on my visit to this State Farm office. Thank You!"

"Been my ins company for 40 years. Been with Neil shoaf since 1996...possible longer. Sandra..#1...very sweet and always helpful. Feel like part of my family. Tamara ...lets not forget you too!!! 🌹 best gals"

"Very helpful agency...they really go the extra mile to help and advise their clients."

"I have been with this office for quite a few years now, they are nice and always willing to help. Sandra W. is awesome I deal with her mostly and she is always professional and nice."

"Terrible customer service! Everytime I call they are always rude."

"STAFF GREAT"

"Sandrita es una muchacha muy profesional y ayuda a todos los clientes"

"Very helpful and knowledgeable staff make sure you ask for Sandra"

"Un trato Excelente"

"I received excellent prompt and comprehensive service. I was able to upgrade my policy easily and efficiently. Having only done business online and over the phone, I figured I'd just be another number but they knew me by name, which always makes me feel special. And most importantly, after the diligent shopping around, they offered me the best rates."